Frequently Asked Questions – Mehabooba.com

Mehabooba.com operates as a distinguished brand specializing in personalized phone cases and a diverse array of gifting products, serving customers throughout India.

Should a buyer's credit or debit card transaction be declined, Mehabooba will not proceed with processing the order. This is a direct consequence of Mehabooba's exclusive reliance on a prepaid payment model.

Yes, if Mehabooba finds it necessary to initiate legal action to enforce any terms of its agreement, the buyer is obligated to pay reasonable legal fees and associated costs.

Users are permitted to upload images, icons, logos, pictures, or text that are legally free for use, including for commercial purposes, meaning they must be copyright-free. Mehabooba supports high-definition images in JPEG, PNG, JPG, and HEIC formats, with a maximum file size of 50MB, although a size of 10MB is recommended for optimal performance. Transparent PNGs are also fully supported.

No, Mehabooba explicitly states that it bears no liability for copyright infringement resulting from content—including images, logos, icons, pictures, or text—uploaded or used by individual buyers. The responsibility for copyright compliance rests solely with the user.

Customer reviews and posts will be publicly displayed across Mehabooba's services, including its website and mobile application. When a review is published, it will feature the reviewer's name, information about the products ordered, and their picture.

Mehabooba offers a diverse portfolio of customizable products, primarily categorized into phone cases and gifting items. Phone cases are available in various materials, including Silicone, Acrylic Glass, Hardcase, and Tempered Glass, with prices starting from an accessible Rs. 299. The gifting product line includes Mugs, Water Bottles, and Wallets.

Mehabooba employs specific printing technologies tailored to the unique properties of different product materials. UV printing is utilized for Silicone and Acrylic Glass products, while Sublimation printing is applied to Hardcase and Tempered Glass products.

Mehabooba's Glass Cases are designed to be scratch-resistant. They are approximately 10g heavier than their Hardcase counterparts and utilize Sublimation printing for vibrant and lasting designs. MagSafe compatibility is also available for Glass cases. For a comprehensive view, customers can access a 360° video demo of their design on a glass case during the preview stage. Furthermore, Mehabooba provides a print guarantee specifically for glass cases, affirming confidence in the print quality, though it is important to note that this guarantee does not cover the physical strength or inherent fragility of the glass material itself.

Yes, MagSafe compatibility is offered on select phone case variants. This feature is supported on both **Silicone** and **Glass** phone case variants.

Mehabooba offers comprehensive preview options to empower customers in their design process. A 2D real device preview allows users to visualize how their design will appear on a physical phone. For glass cases, a detailed 360° video demonstration is available, providing a comprehensive view of the customized product from all angles.

Customers are permitted to upload one primary image per case, with an optional multi-gallery upload feature available for selection.

For customization, Mehabooba supports high-definition images in JPEG, PNG, JPG, and HEIC formats. The maximum allowed file size for uploads is 50MB, though a size of 10MB is recommended for optimal performance. Transparent PNGs are fully supported.

Yes, Mehabooba provides an AI image enhancement service to improve the quality of uploaded images if they are found to be low-resolution.

Mehabooba offers a wide array of customization features. Users have access to an unlimited number of stickers, with over 200 inbuilt options to choose from. Text can be easily added and edited, providing full control over font, size, color, and alignment. For those seeking convenience, pre-designed themes and templates are readily available. Furthermore, QR code customization is supported, adding a unique and functional element to designs.

No, for reasons pertaining to privacy and security, Mehabooba does not offer a feature to save or edit designs for later use. This means that designs must be completed and ordered within a single session.

Placing an order with Mehabooba follows a clear and structured sequence. The process begins with the customer **Uploading** their desired images. Following this, the customer proceeds to **Customize** their design using the various tools available. A crucial step is the **Preview** stage, where customers can review their creation before finalizing. Once satisfied, the order moves to **Prepaid Checkout**, as Mehabooba operates on a strictly prepaid model. Finally, the order is confirmed via **WhatsApp Confirmation**.

Mehabooba operates on a strictly prepaid model, ensuring security and efficiency in transactions. All payments are processed securely via RazorPay, which supports a variety of popular options, including UPI, credit and debit cards, and net banking. Cash on Delivery (COD) is not available.

In the event that a buyer's credit or debit card is declined during the checkout process, Mehabooba will not proceed with processing the order.

Customizable phone cases at Mehabooba are offered at an accessible starting price of Rs. 299.

Yes, Mehabooba readily accepts bulk orders and offers corresponding discounts for such purchases.

Mehabooba dispatches orders through reputed carriers. For customers residing in metros and major cities, delivery is typically estimated to take between 3 to 5 business days. For rural areas, customers should anticipate a longer delivery period, which can extend up to 14 days.

Mehabooba partners with established and reputable carriers to ensure reliable and secure delivery of orders. The carriers utilized include Delhivery, BlueDart, DTDC, and Ekart, among other similar services.

Customers are proactively informed about their order's shipping status through multiple channels. Once an order has been dispatched, notifications are sent via email and text message. Additionally, customers can conveniently check their order status by logging into their Mehabooba account on the official website. For an even more seamless experience, automatic WhatsApp updates are provided, guiding customers through key stages of the order process: "Processing," "Printing," "Shipped," and "Delivered". Live support is also available via WhatsApp for any further queries.

The complete order processing flow at Mehabooba encompasses several distinct stages. The process begins with the customer's **Upload** of their design and subsequent **Customization**. This is followed by a crucial **Preview** stage, where the design can be reviewed. Once finalized, the order proceeds to **Prepaid Checkout**, confirmed by a **WhatsApp Confirmation**. Internally, the order then moves through dedicated "Processing" and "Printing" stages. After printing, the product is prepared for dispatch and marked as "Shipped," before finally reaching the "Delivered" stage.

No, Mehabooba currently ships orders exclusively within India.

To cancel an order, customers should contact Mehabooba as early as possible, or within a strict maximum of 24 hours from the time the order was placed. Cancellation requests can be submitted conveniently via WhatsApp at +91 8056606020 or through the dedicated returns portal at www.mehabooba.com/returns.

Cancellation requests received after an order has already been sent to production will be handled on a case-by-case basis. In such instances, a full refund cannot always be guaranteed due to the customized nature of the product.

Mehabooba offers a "Hassle-free 30-days Return Policy!". Customers who are not 100% satisfied with their purchase can return their order for a full refund of the product's price. However, it is important to note that suitable postage and handling charges will be deducted from the refund amount.

A full refund of the product price (minus postage and handling charges) is offered under specific conditions. Mehabooba ensures that the completed product closely matches what was ordered. A hassle-free replacement is provided for issues directly attributable to Mehabooba, such as wrong, defective, or print-related problems.

It is the buyer’s direct responsibility to meticulously check for any spelling mistakes, misalignments, or incorrect placement of pictures or text using the detailed preview tools before finalizing their order.

No, Mehabooba does not accept returns for customer errors, such as uploading the wrong photo or selecting the incorrect phone model. However, in such cases, a paid replacement option is available to the customer.

Yes, Mehabooba offers a print guarantee specifically for its glass cases. It is important to note that this guarantee covers the quality of the print itself and does not extend to the physical strength or inherent durability of the glass case material.

Mehabooba ensures a hassle-free replacement process for orders that arrive wrong, defective, or with print issues directly attributable to the company.

Mehabooba collects essential personal information to facilitate orders and future communications. This includes the customer's full name, email address, mailing address, and phone number. While credit or debit card details are collected for the sole purpose of completing a transaction, they are explicitly **never saved** by Mehabooba as a stringent security measure. Additionally, birthday and anniversary data may be collected for future personalization efforts.

No, as a stringent security measure, Mehabooba explicitly states that customer payment details, including credit or debit card information, are never saved on its systems.

Mehabooba uses collected personal information securely to enhance future transactions and provide improved service. This includes processing orders, sending email and text notifications about order progress, and contacting customers via phone or postal mail for order-related queries. Information is also utilized to inform customers about new products, promotions, offers, and service changes. Furthermore, aggregate, non-personally identifiable information (such as gender, age, and types of products purchased) may be shared with business partners to fulfill contractual obligations.

Yes, Mehabooba engages with third parties to assist in managing customer information and fulfilling orders. These third parties are explicitly prohibited from using customer information for any other unauthorized purposes. Additionally, aggregate, non-personally identifiable information (such as gender, age, and product types purchased) may be shared with business partners to meet contractual obligations. Crucially, Mehabooba does not use, rent, or sell any collected online information to unaffiliated third parties, except for the specific uses described.

Mehabooba is dedicated to ensuring the safety of children online. In alignment with the Children's Online Privacy Protection Act of 1998 (COPPA), Mehabooba will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

A cookie is a small data file that websites often store on a user's computer's hard drive when those sites are visited. Mehabooba utilizes cookies primarily to enhance the overall shopping experience and to keep track of customer orders.

Customers have full control over their account information and can manage it by logging into their active Mehabooba purchase/shopping account. Within the account interface, users can review, modify, or delete their login information. For requests to be removed from email or postal mailing lists, or to prevent the use of information for enhancing the shopping experience, customers can directly contact Mehabooba customer service via WhatsApp at +91 8056606020.

Yes, the decision to opt-out of communications from Mehabooba is entirely at the customer's discretion. Mehabooba is committed to communicating with customers only if they wish to receive updates. Options to opt-out include modifying account information directly within the active Mehabooba purchase/shopping account, or by contacting customer service via WhatsApp (+91 8056606020) to be removed from mailing lists or to restrict information usage for shopping enhancement.

Customers can reach Mehabooba customer service directly via WhatsApp at +91 8056606020. Support is available daily from 11 AM to 6 PM.

No, Mehabooba does not offer white labeling services.

While gift wrapping services are not available, Mehabooba does support the inclusion of personal messages with orders.

Yes, Mehabooba is open to collaborations with influencers, recognizing the impact of digital marketing on brand reach and engagement.

Yes, the brand hosts annual contests for customer-submitted designs, encouraging creativity and fostering a sense of community among users.

Customer reviews and user-generated content (UGC) are prominently displayed in the editor/gallery sections of Mehabooba's services, including its website and mobile app. These public posts include the reviewer's name, order product information, and picture, serving as valuable social proof.

Yes, the design editor is mobile-friendly, ensuring a seamless customization experience across devices. Furthermore, a dedicated mobile application is currently in development, promising enhanced accessibility and features.

Yes, users have the convenient option to import images directly from Instagram and Google Photos for their customization projects, streamlining the design process.

No, currently, Mehabooba does not offer discounts specifically through blogs or newsletters.

No, there is no dedicated user-posting community platform available.

Any birthday or anniversary data collected is utilized for future personalization efforts, aiming to provide more relevant and timely offers or communications.